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The Warm Line provides a friendly and understanding person for those who just need someone to talk to and enables people with a mental illness to talk to a peer about issues they are facing in their lives. The Warm Line is not a crisis line; operators of the Warm Line refer people who are considering suicide or are otherwise in crisis to appropriate services. The Warm Line is staffed by a primary mental health consumer who has been trained as a peer advocate or peer specialist.
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A second telephone line rotates between multiple uses, including a support group, an open talk-line, and “FYI,” a program that features variety of educational topics. The support group is facilitated by a professional. The open talk line provides a safe environment for individuals with a mental illness to socialize with peers and acquire information. FYI includes programs such self-managing one's illness, accessing resources, and life skills for community living.
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If you have called the Warm Line, we invite you to fill out a short survey about your experience. We greatly appreciate any feedback.
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